1. How to Submit a Request
Send an email to contact@gabriel-group.net with subject line: Data Deletion Request.
Include the following details to help us verify and process your request:
- Your full name and contact email used in the app or service.
- App name and platform (iOS or Android).
- Optional account identifier or order reference.
- Country or region of residence for rights-handling requirements.
2. Verification
We may request additional information to verify account ownership and prevent unauthorized deletion requests. Verification data is used only for request processing.
3. Processing Timelines
- We acknowledge most requests within 5 business days.
- We complete deletion requests within legally required timelines for your jurisdiction.
- Where allowed by law, we may retain minimal records for security, audit, or legal obligations.
4. Scope of Deletion
Subject to legal exceptions, we delete or anonymize:
- Profile and account data linked to the verified request.
- Support history and communication metadata no longer legally required.
- App-related personal data not required for fraud prevention or legal compliance.
5. Contact for Escalation
If you need escalation on an existing request, contact contact@gabriel-group.net or call +1 (505) 278-9455.